You should have Visa or MasterCard plastic card. After selecting merchandise in our online-store you should follow all steps of the registration process and answer all the questions. This is required by specifications of payment systems that we use.

After you receive confirmation of payment authorization:
1. Purchased merchandise information will be shown on the screen of your computer, so that you could note it. Link to the secured page, containing information about your merchandise will be sent to the specified e-mail.
2. SIM-cards and hardware will be sent to the specified address.

Secret codes of Traveltele.com prepaid cards are considered as electronic merchandise.

In retail stores they are sold as numbers, hidden under the protective layer of prepaid cards. In the online-store you can purchase numbers directly. You can find them in the secured section of the online-store after payment. Link to the secured page containing information about your merchandise will be sent to the specified e-mail.

When purchasing Traveltele.com prepaid card in the online-store you can use it right away to add funds to your Traveltele.com account or Traveltele.com SIM-card.

You can purchase all three types of prepaid cards in our online-store: Universal prepaid card, TRAVELTELE.COM SIM-Prepaid card and Tourist phone card.

Cost of delivery is included to the price of the goods.

Cost and time of delivery depends on the destination.

Attention! When using plastic cards, payment system may process payment during one working day for security reasons.

If your personal information, entered during registration process doesn't correspond to your plastic card information, or delivery address - to billing address of the Visa plastic card, this may lead to delay of delivery. Billing address - address were your bank statements for plastic card are sent.
Also please remember, if you cancel your order we shall pay back only if you have purchased hardware in our online-store, and it must be delivered in the original packing.

We cannot pay back for the electronic merchandise.

We don't accept any claims concerned with loss of purchased secret codes. It is not possible to restore secret code purchased by the exact customer.
For security reasons, we recommend you to add funds to your account personally, right after purchasing the secret code.